Delivery & Returns policy

If you have a question about your order please email us at info@anatome.co

UK Delivery
Express Delivery - DPD Signed
Order before 5pm and orders are usually delivered within 2 working days between 8am - 9pm.

£5 for orders under £50.
FREE over £50.

Returns
You have 14 days to cancel your order under our 14-day return period policy, which starts on the day after you received the item. When you receive your item, you must check it as soon as possible following receipt and always before use.

If you changed your mind or something is wrong with your item, contact us via the live chat on our website (bottom-right corner).

You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to. Please package the item securely and include inside the package your order number, name and address.

Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit. 

International delivery*

There are currently restrictions on international shipping out of the UK. As a result our international shipping rates temporarily reflect our express premium service by air.

We currently ship to most European and some non-EU countries including:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany , Gibraltar, Greece, Hungary, Iceland , Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland and United States.

Please note: It may take up to 21 working days for your delivery to be made.

* Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be). Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.